Frequently Asked Questions
Find answers about personalized apparel, custom event shirts, original graphic design, production timelines, shipping, pricing, and our creative process.
Personalized Apparel
Learn how our personalized designs work, what you can customize, available apparel options, and how to order personalized shirts for your next celebration.
Personalized Designs
Can I personalize one of your existing designs?
Absolutely. Most Same Shirt Society designs can be personalized with names, event dates, ages, schools, cities, team names, family names, hashtags, or other custom details while keeping the original artwork and overall aesthetic intact. It's the fastest and most affordable way to create apparel that feels completely unique to your celebration.
What can I customize on a design?
Depending on the design, you can customize names, dates, event titles, colors, locations, jersey numbers, graduation years, ages, family names, logos, and other event-specific details. If you're unsure whether something can be changed, simply ask—we're happy to review your idea.
Are your designs AI-generated?
No. Every Same Shirt Society design begins with a real designer—not an AI image generator. We sketch concepts, refine typography, develop original artwork, and carefully adjust every detail by hand. We may use modern creative tools during the design process, but every final design is thoughtfully created, edited, and art-directed by a professional designer to ensure originality, quality, and personality.
Can you match my event theme?
Yes. Whether you're planning a Bar or Bat Mitzvah, birthday, wedding, golf tournament, beach weekend, corporate retreat, family reunion, or another celebration, we can personalize an existing design or create artwork that complements your event's style, colors, invitations, and overall aesthetic.
Can I see a proof before ordering?
Yes. Every personalized order includes a digital proof for approval before production begins. We won't print your apparel until you've reviewed and approved the final design.
Can I order just one personalized shirt?
In many cases, yes. Minimum quantities depend on the product and printing method, but we're happy to accommodate both individual orders and large group orders whenever possible.
Can I choose different shirt colors?
Absolutely. Many designs are available on a variety of shirt colors and garment styles. We'll recommend the best combinations to ensure your artwork looks its best while matching your event's aesthetic.
Can I personalize apparel for adults and kids?
Yes. Many of our collections are available in youth, adult, and unisex sizing, making it easy to coordinate apparel for families, sports teams, wedding parties, schools, and large groups.
What types of apparel can I personalize?
We offer personalized T-shirts, sweatshirts, hoodies, hats, tote bags, and other apparel depending on your project. If you're looking for something specific, let us know—we're always happy to explore additional options.
Custom Collections
Looking for something completely original? Our Custom Collection service is designed for clients who want a fully customized apparel experience. From concept development and original artwork to garment selection and production coordination, we'll help bring your vision to life from start to finish.
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What is a Custom Collection?
A Custom Collection is our full-service apparel design experience. Instead of personalizing one of our existing designs, we'll work with you to develop an original collection created specifically for your event, brand, or organization. Every project is tailored to your vision, style, timeline, and budget.
What types of events do you create Custom Collections for?
We create Custom Collections for Bar and Bat Mitzvahs, weddings, welcome parties, birthdays, family reunions, golf tournaments, corporate retreats, schools, sports teams, nonprofits, vacation groups, and many other special events. If you're bringing people together, we can help create apparel that reflects the occasion.
Can you create a completely original design?
Yes. Every Custom Collection begins with original creative concepts developed specifically for your project. We work closely with you to understand your vision and create artwork that feels authentic, memorable, and tailored to your event.
Can you match my event branding or invitation?
Absolutely. We can draw inspiration from your invitation, event logo, color palette, venue, or overall theme to create a cohesive collection that complements your celebration while remaining uniquely designed for your event.
What products can be included in a Custom Collection?
Depending on your project, we can create custom T-shirts, sweatshirts, hoodies, hats, tote bags, and other event merchandise. We'll help recommend the best products based on your goals, budget, and guest experience.
Do you help choose the apparel?
Yes. We'll guide you through garment styles, fabric options, colors, sizing, decoration methods, and product recommendations so your collection not only looks great but also feels comfortable and fits your event.
How does the design process work?
We begin by learning about your event, goals, and inspiration. From there, we develop original concepts, refine the artwork with your feedback, finalize the apparel selections, and coordinate production to help ensure everything is ready for your celebration.
How do I get started?
Simply submit a quote request through our website or contact us directly. We'll schedule a conversation to learn about your project, discuss your goals, and recommend the best approach based on your event, timeline, and budget.
Why choose Same Shirt Society for a Custom Collection?
We believe custom apparel should feel as intentional as the event itself. Every collection is thoughtfully designed with original artwork, carefully selected garments, and close collaboration throughout the creative process. Our goal isn't just to make matching shirts—it's to create apparel your guests will genuinely want to wear long after the celebration is over.
Original Artwork & Design Services
Need a completely original design? Whether you have a rough idea, inspiration photos, or you're starting with a blank canvas, we create custom artwork that reflects your event, brand, or vision. Our design-only service is perfect for clients who need professional artwork with or without apparel production.
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What is your Original Artwork & Design Service?
Our Original Artwork & Design Service is a design-only offering for clients who need custom artwork created from scratch. Whether you're printing with Same Shirt Society, Printful, a local printer, or another production partner, we'll create original artwork tailored to your project.
Who creates the artwork?
Every design is personally created and creatively directed by Same Shirt Society founder Christina Dogan. Each project is developed through concept exploration, typography, composition, color refinement, and thoughtful design—not generic templates or mass-produced graphics. Modern creative tools may support the workflow, but every final design is guided by human creativity, experience, and artistic judgment.
Can you design something from scratch?
Absolutely. Whether you have a fully developed vision or only a few ideas, we'll work with you to create an original design that reflects your event, organization, or brand. Every project begins with discovery and concept development before moving into refined artwork.
Do I own the artwork?
Ownership and licensing depend on the scope of your project. We'll clearly outline how the artwork may be used before work begins so there are no surprises. If you need exclusive rights or print-ready production files, those options can be discussed as part of your project.
Can I print the artwork somewhere else?
Yes. If your project includes print-ready artwork, you may use those files with Printful, your preferred local printer, or another production partner according to the agreed licensing terms.
What types of artwork do you create?
We create original graphics for custom apparel, event branding, logos, typography-based designs, illustrated concepts, merchandise collections, promotional products, and other creative projects. Every design is tailored to the personality of your event or brand.
Do you use AI to create your designs?
Our creative process is driven by original ideas, professional design expertise, and careful art direction. While modern creative tools may assist with research or workflow, every final design is personally developed, refined, and approved by a professional designer. We don't rely on generic one-click artwork or mass-produced graphics.
How do I get started?
Simply contact us to tell us about your project. We'll discuss your goals, timeline, inspiration, and intended use so we can recommend the best design approach and provide a custom proposal.
Ordering & Pricing
Learn about pricing, minimums, payment, production timelines, discounts, and what to expect when placing your order with Same Shirt Society.
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How much does custom apparel cost?
Every project is unique, so pricing depends on factors such as the apparel selected, quantity, printing method, level of customization, and artwork requirements. Personalized designs start at a fixed retail price, while Custom Collections and Original Artwork projects are quoted individually based on your specific needs.
Do you offer quantity discounts?
Yes. Many of our products include automatic quantity discounts, making larger group orders more affordable. Whether you're ordering for a family reunion, Bar or Bat Mitzvah, wedding, school, sports team, or corporate event, discounts are applied based on the total quantity ordered.
Is there a minimum order?
Most personalized designs can be ordered individually. Custom Collections may have minimum quantities depending on the apparel, decoration method, and production requirements. We'll review all options with you before your project begins.
When do I pay for my order?
Personalized products are paid for at checkout. For Custom Collections and Original Artwork projects, payment terms will be outlined in your proposal before work begins.
Can I make changes after placing my order?
Changes may be possible before your design is approved and production begins. Once you approve your final proof and production has started, changes may no longer be possible. We recommend reviewing all details carefully before giving final approval.
Do you accept returns or exchanges?
Because personalized and custom-made products are created specifically for each customer, they generally cannot be returned or exchanged unless there is a manufacturing defect or production error. If there's ever an issue with your order, please contact us and we'll work with you to make it right.
What payment methods do you accept?
We accept the payment methods available through our secure online checkout, including major credit cards and other payment options offered by Shopify at the time of purchase.
Can I order more items later?
In many cases, yes. If the artwork and apparel are still available, we're happy to help with reorder requests. While we strive for consistency, slight variations in garment dye lots or print production can occasionally occur between production runs.
How far in advance should I place my order?
We recommend placing your order as early as possible, especially for custom projects. This allows time for design, revisions, production, and shipping without feeling rushed. If you have a tight deadline, contact us—we'll let you know what's possible and discuss available options.
Production & Shipping
Learn how production, shipping, delivery timelines, and order fulfillment work so you know exactly what to expect after placing your order.
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How long does production take?
Production times vary depending on the type of project, garment availability, level of customization, and time of year. Personalized orders are generally completed more quickly than fully custom collections. If your order is tied to a specific event date, we recommend contacting us as early as possible so we can help plan an appropriate timeline.
How long does shipping take?
Shipping times depend on the shipping method selected at checkout and the final delivery destination. Once your order has been produced and shipped, you'll receive tracking information so you can monitor your delivery.
Do you offer rush orders?
In many cases, yes. Rush availability depends on the type of project, current production capacity, and garment availability. If you're working with a tight deadline, contact us before placing your order and we'll let you know what's possible.
Do you ship throughout the United States?
Yes. We proudly ship custom apparel throughout the United States. If you're ordering for a destination outside the U.S., please contact us and we'll review the available shipping options for your location.
Can you ship directly to multiple people?
Depending on the project, yes. If your event requires shipping to multiple family members, wedding guests, team members, or participants in different locations, we'll discuss the available fulfillment options during your project planning.
Can I ship my order directly to my event venue?
In many cases, yes. We can often coordinate shipping directly to your home, office, hotel, event venue, or another approved location. We'll confirm the shipping details before your order is produced.
What happens if there's an issue with my order?
We want you to love your order. If there's a manufacturing defect, printing issue, or shipping problem, please contact us as soon as possible. We'll review the situation and work with you to find the best resolution.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package until it arrives.
Do you offer free shipping?
Yes. We offer free standard shipping on qualifying orders of $150 or more within the United States. Any shipping promotions or exclusions will be clearly displayed during checkout.
Still Have Questions?
Every event is unique, and sometimes the best conversations start with a question. If you couldn't find the answer you were looking for, we'd love to hear about your project and help you choose the best path forward.
We'll personally review your project and recommend the best solution for your timeline, budget, and event.