Refund policy

RETURNS & REFUNDS

We want you to love your Same Shirt Society order. Because many of our items are made to order or customized specifically for you, our return policy varies by product type.

CUSTOM & PERSONALIZED ITEMS
Custom, personalized, made-to-order, and event-specific items are final sale and cannot be returned, exchanged, or refunded once production has begun. Please carefully review all names, dates, spelling, colors, sizes, and other customization details before submitting your order.

If your customized item arrives damaged, defective, misprinted, or different from the approved order, please contact us within 7 days of delivery so we can make it right.

NON-CUSTOM ITEMS
Non-custom, non-personalized items may be eligible for return within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition. To request a return, please contact us before sending anything back.

DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us within 7 days of delivery and include your order number and photos of the issue.

RETURN SHIPPING
Customers are responsible for return shipping costs for eligible non-custom returns unless the item was damaged, defective, or incorrect.

REFUNDS
Once an eligible return is received and approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable.

CONTACT US
For questions about a return or refund, please contact us at info@sameshirtsociety.com.